Privacy Policy

This Privacy Policy explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information, by Red Tail Fox, a limited liability company duly incorporated and registered under the laws of Nepal, whose principal office is located at Kathmandu (referred herein as "Ramailo Games").

1. Contacting Us

If you have general questions about your account or how to contact Customer Service for assistance, or for questions specifically about this Privacy Policy, or our use of your personal information, cookies or similar technologies, please contact us via email at studioredtail@gmail.com

The data controller of your personal information is Ramailo Games, which also provides the service to you (address above). Please note that if you contact us to assist you, for your safety and ours, we may need to authenticate your identity before fulfilling your request.

2. Collection of Information

We receive and store information about you such as-
Information you provide to us: We collect information you provide to us which includes: Your name, email address, payment method and telephone number. We collect this information in a number of ways, including when you enter it while using our service, interact with our Customer Service, or participate in surveys or marketing promotions;

Information when you choose to provide reviews or ratings, account settings, set preferences in Your Account, or otherwise provide information to us through our service or elsewhere.

Information we collect automatically: We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other device used to access our service (such as computer or mobile devices). This information includes:

Your activity on the Ramailo Games service, such as title selections, play history and search queries; Details of your interactions with Customer Service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings; Device IDs or other unique identifiers; device and software characteristics (such as type and configuration), connection information, statistics on page views, referral URLs, IP address (which may tell us your general location), browser and standard web server log information; Information collected via the use of cookies, web beacons and other technologies, including ad data (such as information on the availability and delivery of ads, the site URL, as well as the date and time). See our Cookies and Internet Advertising section for more details.

Information from other sources: We might supplement the information described above with information we obtain from other sources, including from both online and offline data providers. Such supplemental information could include demographic data, interest based data, and Internet browsing behavior.

3. Use of Information

We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use information to:

Determine your general geographic location to provide localized content, provide you with customized and personalized recommendations for Ramailo Games content we think will be enjoyable, determine your Internet service provider, and help us quickly and efficiently respond to inquiries and requests;

Prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and enforcing our terms (such as determining free trial eligibility);

Analyze and understand our audience, improve our service (including our user interface experiences) and optimize content selection, recommendation algorithms and delivery;

Communicate with you concerning our service including email, push notifications, text messaging, and online messaging channels. By doing so, we can send you news about Ramailo Games, details about new features and content available on Ramailo Games along with our special offers, promotional announcements and consumer surveys to assist you with operational requests such as password reset requests. Please see the "Your Choices" section of this Privacy Policy to learn how to set or change your communications preferences.

4. Disclosure of Information

We disclose your information for certain purposes to third parties, as described below:

Service Providers: We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process payment transactions, to provide customer service, to collect debts, to analyze and enhance data (including data about users' interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services.

Promotional offers: We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.

Protection of Ramailo Games and others: Ramailo Games and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of Ramailo Games, its users or the public, as required or permitted by law.

Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Policy.

You may also choose to disclose your information in the following ways: While using the Ramailo Games service you will have opportunities to post reviews or other information publicly, and third parties could use the information you disclose; Certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device; Social plugins (including those offered by Facebook, Twitter, Pinterest, and Google) allow you to share information on those platforms. Social plugins and social applications are operated by the social network themselves, and are subject to their terms of use and privacy policies.

5. Access to Your Account and Profiles

In order to provide you with ease of access to your account and to help administer the Ramailo Games service, we use technology that enables us to recognize you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification when you revisit the Ramailo Games service. You can choose not to take advantage of this feature on your computer by unchecking the box "Remember me on this device" when you log in to the website.

To remove access to your Ramailo Games account from your devices: delete your Ramailo Games settings from your device (steps vary by device and the option is not available on all devices). Where possible, users of public or shared devices should log out at the completion of each visit. If you are about to sell or return a Ramailo Games ready device, you should log out and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information. If you share or otherwise allow others to have access to your account, they will be able to see your information (including in some cases personal information) such as your play history, ratings, reviews and account information (including your email address or other information in Your Account).

6. Your Choices

If you no longer want to receive certain communications from us via email or text message, simply access the email and text messages settings page in the "Your Account" section of our website and uncheck those items to unsubscribe. Alternatively, click the "unsubscribe" link in the email or reply STOP (or as otherwise instructed) to the text message. Please note that you cannot unsubscribe from certain email correspondence from us, such as messages relating to your account transactions. You may receive mobile push notifications from Ramailo Games.

If you decide you no longer wish to receive these notifications, you can use your mobile device’s settings functionality to turn them off. To exercise choices regarding cookies set through our website, as well as other types of online tracking and Internet advertising, see the Cookies and Internet Advertising section below.

7. Your Information and Rights

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you. You can most easily do this by visiting the "Your Account" portion of our website, where you have the ability to access and update a range of information about your account, including your contact information and your Ramailo Games payment information. You must login to access "Your Account." You may also request that we delete personal information that we hold about you.

To make requests, or if you have any other question regarding our privacy practices, please contact us at studio.redtail@gmail.com. Please also see the Your Choices section of this Privacy Policy for additional choices regarding your information. We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Policy.

8. Security (need to be changed)

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.

9. Other Websites, Platforms and Applications

The Ramailo Games service may be provided through and/or utilize features operated by third party platforms, or contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. For example, you may be able to access the Ramailo Games service through platforms such as gaming systems, smart TVs, mobile devices, set top boxes and a number of other Internet connected devices. These websites and platforms have separate and independent privacy or data policies, notices and terms of use, which we recommend you read carefully. In addition, you may encounter third party applications that interact with the Ramailo Games service.

10. Children

You must be 18 years of age or older to subscribe to the Ramailo Games service. In certain jurisdictions, the age of majority may be older than 18, in which case, you must satisfy that age in order to become a member. While individuals under the age of 18 may utilize the service, they may do so only with the involvement, supervision, and approval of a parent or legal guardian.

11. Changes to This Privacy Policy

We will update this Privacy Policy from time to time in response to changing legal regulatory or operational requirements. We will provide notice of any such changes (when they will take effect) in accordance with law. Your continued use of the Ramailo Games service after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this Privacy Policy, you may cancel your use of the Ramailo Games service.

12. Cookies and Internet Advertising

We and our Service Providers use cookies and other technologies (such as web beacons) for various reasons. For example, we use cookies and other technologies to make it easy to access our services by remembering you when you return, to provide and analyze our services, to learn more about our users and their likely interests, and to deliver and tailor marketing or advertising. We want you to be informed about our use of these technologies, so this notice explains the types of technologies we use, what they do and your choices regarding their use.

13. What are cookies?

Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization. Cookies are not the only types of technology that enable this functionality; we also use other, similar types of technologies.

14. Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.

15. How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services. The Cookie Consent Manager can be found in the notification banner and on our website.

If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser. You should visit your browser's help menu for more information. The specific types of first and third party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit).

Essential website cookies:

These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.

Name: Streamer ID Purpose: Ramailo Games affiliate marketing Provider: Red Tail Fox / Ramailo Games Service: Ramailo Games (https://ramailogames.com/terms-and-conditions) Country: Nepal Type: http_cookie Expires in: 14 days

What about other tracking technologies, like web beacons?

In order to recognize or track visitors to a website, we may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or opened an email including them.

allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly and so declining cookies will impair their functioning.

16. How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Therefore we request you to re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

17. Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at studio.redtail@gmail.com